Some FAQs about using our website or message board or digital downloads.
I HAVE FORGOTTEN MY PASSWORD
Use the “I have forgotten my password” button and then wait for the prompts to come up. A link will be sent to your email account and then you can reset your password.
I HAVE FORGOTTEN MY USER NAME
If you have forgotten your log in details, you will be asked for the email address you used to set the account with. If you cannot remember that, then you will be asked for the additional security details to retrieve your account information.
If all else fails, you can call Customer Service on 800 056 881 to reset your account information. Help is available from Mon-Fri 9am to 4.30pm.
I KEEP BEING LOGGED OUT
To remain logged in, please select the “stay logged in” button. You can also get your browser to remember your login details.
WHERE IS MY PROFILE PAGE?
After you have logged in there will be a yellow button at the top left hand corner of the screen. Because it might be a bit hard to see on a mobile device, you may have to enlarge the view first.
Press on this button for your profile information to be displayed.
HOW CAN I CHANGE OR CANCEL MY ACCOUNT?
Once you have logged in, find the yellow profile button at the top of the screen.
Press on this and it will bring up all your account information.
Here is where you can use the icon to make any changes to your personal information; select your membership or subscription level or even cancel your subscription altogether.
If there is a refund due to you, it will be processed within seven working days and returned to your account or card.
We will send you a confirmation email to verify any cancelation before validating it.
Alternatively, contact our customer service team by emailing us, using the button below or calling us on 800 056 881.
HOW DO I DOWNLOAD YOUR APP FOR THE DIGITAL MAGAZINE?
Visit the app store icons.
Our digital magazine can be downloaded across all the platforms and you can select a format compatible with your device.
Now select the “Install” button. Add your iTunes password at the command. Then, select “Open” when the app has downloaded.
Click on “Sign in” icon and then sign into the site.
You now have the option to buy the digital magazine. Look for the thumbnail of the magazine you wish to purchase and tap on it.